Assistant Director of Event Sales

Overview

In this role you will drive high-profile corporate and social events for Raffles London, shaping experiences that align with the brand’s luxury standards. You will lead event planning, client liaison, and cross-functional coordination with operations to ensure flawless delivery. You’ll contribute to growing the events business, while mentoring the team and upholding safety and service excellence. This is a chance to influence the events portfolio at an iconic property and deliver memorable experiences.

Pay / Benefits

• 28 days holiday including bank holidays
• staff meals on duty
• free dry cleaning for uniform
• pension contribution 3%
• enhanced sick pay
• enhanced maternity/paternity/adoption pay

Responsibilities

• sell and plan events from enquiry to contract and execution
• prepare proposals, contracts, and event orders; negotiate pricing
• coordinate with operations to ensure seamless event delivery
• cultivate regular clients and drive repeat business
• develop new events business; conduct site visits; entertain guests
• prepare forecast and P&L reports; deputise in management meetings
• stay updated on event trends and propose innovative experiences
• perform additional duties or relocate departments as needed

Key requirements

• recent experience in event management in a similar role
• strong understanding of revenue management and maximizing event profit
• market knowledge of competitors and industry trends
• proven track record delivering high levels of service under pressure
• exceptional written and spoken communication and customer service skills
• strong time management and multi-tasking abilities with professional appearance
• willingness to contribute to a 24h operational schedule when required
• desirable: knowledge of Delphi fdc and Salesforce and Opera PMS
• desirable: experience in luxury hotel environment with LQA or Forbes 5* standards

• exceptional communication
• customer service orientation
• ability to work under pressure
• Delphi fdc
• Salesforce
• Opera PMS

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