Property Management Team Leader

Overview

In this role you lead a four-person property management team while managing a personal portfolio of around 50 properties for an established London firm. You will work hands-on with landlords, tenants and contractors, developing leadership across the team and maintaining high service standards. Experience with overseas landlords and WeChat communication is advantageous. The position offers hybrid working and a clear path into broader leadership within a well‑established business.

Pay / Benefits

• Hybrid working (one day from home each week)
• 10% annual bonus
• Base salary 45,000
• Career progression opportunities
• Collaborative office environment

Responsibilities

• Lead and support a team of four property managers with day-to-day guidance
• Manage a personal portfolio of ~50 properties ensuring high service standards
• Hands-on issue resolution, prioritising direct communication over solely email
• Act as escalation point for complex tenant/landlord/property issues
• Monitor team workloads and redistribute work when needed
• Build relationships with landlords, tenants, contractors, including overseas landlords
• Ensure compliance with property and lettings legislation
• Support recruitment, onboarding and development within the team

Key requirements

• Proven experience in residential property management, ideally in a supervisory or leadership role
• Hands-on, proactive approach with quick issue resolution via phone
• Strong interpersonal skills and ability to build rapport with diverse stakeholders
• Solid knowledge of property management processes and compliance requirements
• Excellent communication and organisational skills
• Ability to manage competing priorities across a portfolio and team
• WeChat experience would be helpful but is not essential

• Interpersonal skills
• Communication
• Organisational skills
• Problem-solving
• WeChat experience (beneficial)
• Knowledge of property management processes and compliance

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