Change Manager

Overview

In this Change Manager role within Freshfields’ MBD Global Operations, you drive adoption of new technology, processes and AI-enabled tools to support strategic transformation. You will craft adoption, communications and training plans that align with business priorities and project lifecycles. You’ll collaborate across product owners, CRM, IT and delivery teams to embed change, use data to measure progress, and empower a global network of champions. This position offers exposure to technology-enabled transformation in a fast-paced professional services environment and the chance to influence how change is experienced across the firm.

Responsibilities

• Develop and deliver change, adoption and engagement plans for Global Operations platforms and initiatives
• Create audience-focused communications explaining purpose, impact and benefits of change
• Design and deliver training, workshops and supporting materials to build confidence and capability
• Collaborate with product owners, CRM, Experience Management, IT and delivery teams to embed change activity across the project lifecycle
• Utilize adoption data, feedback and insight to measure progress, identify risks and refine activity
• Build and support a global network of change champions and super-users
• Provide senior stakeholders with clear updates, recommendations and insight on change readiness and business impact

Key requirements

• Experience supporting change, adoption or transformation in a complex organisation
• Strong communication skills adaptable to different audiences and channels
• Ability to build trusted relationships with senior stakeholders and cross-functional teams
• Planning, prioritising and managing detail across multiple activities in a changing environment
• Comfort working with data, feedback and insight to inform decisions and demonstrate impact
• Proactive, collaborative and curious approach with openness to learning new digital and AI-enabled tools

• Collaborative mindset
• Strong communication and storytelling across channels
• Stakeholder management and relationship-building
• CRM platforms
• enterprise systems
• AI-enabled tools

…