Customer Service and Sales Manager

Overview

In this role you own and optimise a flexible workspace centre, driving sales targets while delivering world-class service. You operate with autonomy, leading a small team and a centre-like business. You’ll win new business, upsell to existing customers, and ensure every guest leaves as a brand ambassador. This is a hands-on, growth-focused position at a global company shaping the workspaces of tomorrow.

Pay / Benefits

• quarterly commission incentives
• great induction training and ongoing development
• fantastic promotion prospects
• comprehensive flexible workplace benefits
• sociable hours
• carbon-conscious sustainability initiatives

Responsibilities

• Manage all on-site centre operations and performance
• Drive sales: generate new business and upsell to existing customers
• Provide tours to prospective customers
• Deliver outstanding customer service to build loyalty and ambassadors
• Solve problems and rise to challenges to protect centre performance
• Maintain high service quality and workspace standards through ownership
• Support cross-functional collaboration within the centre and with HQ as needed

Key requirements

• Experience delivering against targets while leading a small team
• Past experience running a flexible workspace centre or similar high customer-focus site (retail, restaurant, etc.)
• Proven ability to build a sales pipeline and consistently sell
• Strong mindset: passion, drive, ownership, resilience

• passion
• drive
• resilience
• customer focus
• sales pipeline management
• on-site operations coordination

…