Bilingual Customer Service – Fluent Spanish, French or Italian

Overview

In this role you will deliver high-quality customer support in multiple languages within a busy contact centre. You will handle diverse queries, using in-house systems to assist clients and maintain satisfaction. You’ll report to a Team Leader and grow through a structured training and career framework. The position blends in-office and hybrid work as you develop in a global, people-focused company.

Pay / Benefits

• Flexible work arrangements
• Health and wellbeing rewards
• Share purchase plan with company contribution
• Recognition and team events
• Onsite gym and fitness classes
• Free breakfast bars, tea/coffee and snacks

Responsibilities

• Assist customers by phone and messages, delivering excellent service on behalf of clients
• Use in-house IT systems to manage inquiries and track outcomes
• Maintain high levels of customer satisfaction through accurate and timely responses
• Collaborate with team members and stakeholders to resolve issues and improve service quality
• Participate in training and development programs to build new skills and knowledge

Key requirements

• Fluency in Spanish, French or Italian and English (written and spoken)
• Previous customer service experience with a commitment to quality service
• Teamwork orientation with positive energy
• Proficiency with PC and MS Office (Outlook, Word, Excel)
• Willingness to engage in full training and adapt to the role
• Retail, hospitality or similar customer service background is a plus

• strong verbal and written communication
• positive outlook and energy
• attention to detail
• team collaboration
• MS Office (Outlook, Word, Excel)
• PC proficiency

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