Product Designer

Overview

In this Product Designer role, you will shape intuitive digital experiences for web and mobile as part of Royal Mail’s Design Centre of Excellence. You’ll translate user insights into accessible interfaces and collaborate with cross-functional teams to drive product-led transformation. The role focuses on end-to-end design from concept to delivery, with a strong emphasis on usability, accessibility, and data-informed decisions. You join a mission-driven environment aimed at maturing design capabilities across the organisation, delivering value to millions of users.

Pay / Benefits

• competitive salary plus car allowance
• 18% annual bonus potential
• healthcare
• 25 days annual leave plus bank holidays
• pension scheme with competitive contribution rates
• additional family-friendly and wellbeing benefits

Responsibilities

• Design end-to-end customer journeys for web and mobile
• Translate insights into intuitive solutions emphasizing accessibility
• Create flows, wireframes, prototypes and high-fidelity UI
• Conduct user research including interviews and usability testing
• Collaborate with delivery teams to ensure implementation and iteration
• Contribute to design systems and reusable components
• Partner with Service Design and Analytics to align decisions with customer needs and data
• Champion design practices and raise product design maturity
• Support growth of the Design Centre of Excellence through learning and knowledge sharing

Key requirements

• Experience as Product Designer, UX Designer or UX/UI Designer within digital product teams
• Strong UX thinking with visual design skills
• Experience designing for web and mobile apps
• Proficient in sketches, wireframes, prototypes and design documentation
• Experience collaborating with Product Managers, Engineers, Researchers and Analysts
• Solid understanding of accessibility and inclusive design principles
• Delivery-focused mindset with emphasis on customer impact
• Interest in maturing design capabilities in organisations

• collaboration
• communication
• problem-solving
• UX design
• interaction design
• UI design

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