Parts assistant – Nottingham

Job Title: Parts Assistant

Basic Salary: £28,000 – £29,000

Hours: Monday to Friday, 8am-5pm

Location: Heanor, Nottingham

You will be working for an established, family-run materials handling specialist with decades of experience supporting businesses across the UK. The company provides a wide range of new and used forklift trucks, warehouse and material handling equipment, including pallet trucks, stackers, lifting equipment and specialist attachments.

Your responsibilities will include:

• Replenishing van stock and ensuring required parts are readily available.




• Issuing parts to the workshop and engineers.




• Receiving and checking all incoming deliveries, ensuring parts are correctly booked into stock and relevant GRN documentation is completed.




• Taking incoming calls and dealing with parts requests and enquiries.




• Processing parts returns and resolving any discrepancies.




• Carrying out regular stocktaking and maintaining accurate stock records.




• Identifying parts and sourcing the correct items as required.




• Ordering parts from suppliers in a timely and efficient manner.




• Assisting with customer and internal quotations.




• Despatching goods via carriers and ensuring they are packaged correctly.




• Resolving problems such as incorrect, damaged or missing parts.




• Checking parts booked to job sheets and ensuring stock is promptly replenished.




• Assisting with Parts department filing and administration.




• Maintaining high standards of housekeeping and organisation within the Parts department.




• Providing support to colleagues across the Parts and Service teams when required.




• Carrying out any other reasonable duties within the scope of your knowledge, skills and ability.

Experience you will need:

• Previous experience in a parts, stores, warehouse or automotive environment would be advantageous.




• Excellent PC and system skills.




• Strong administrative and organisational skills.




• Excellent telephone manner and customer service skills.




• Strong interpersonal and communication skills.




• A methodical and organised approach to work.




• Proactive attitude with the ability to use initiative.




• Good attention to detail and accuracy.




• Ability to work effectively as part of a team while managing your own workload.




• A practical, problem-solving approach when dealing with parts and stock issues.

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