Customer Service Operative

Customer Service Operative Edinburgh Bus Station

Shift Pattern: 7 days on, 3 off. Then 7 days on 4 off. Working on rotation between 06.15-14.45 or 14.15-22.40

Rate of pay:

• Weekday Standard – £14.51
• Weekday unsociable (Monday – Friday 6am-7am, 9pm – 12am) – £18.56
• Weekend standard (Sat&Sun, 7am-9pm) – £17.63
• Weekend unsociable (Sat&Sun 6am-7am, 9pm-12am) – £21.68

You must be fully flexible to work Monday to Sunday.

Duration: Ongoing temporary assignment

Up to 33 days holiday per year

Full training will be provided. Opportunities for First Aid training, Overtime available

The Customer Service Operative will:

• Managing live traffic movements
• Service provision to users of the bus station
• Ensuring that all facilities and areas of the bus station are in a safe and clean condition
• Assist in managing/developing and improving services and facilities at the bus station
• Ensuring that agreed levels of service are maintained
• Full training will be provided

What we are looking for:

• Ability to work within a team environment, with both internal and external partners
• Ability to interact with users of the bus station and provide clear and accurate information on services
• High level of customer service
• Strong problem solving skills
• A degree of tact, diplomacy and sensitivity, both personal and political nature
• A can-do attitude
• Literacy and strong IT knowledge
• Strong communication skills
• Excellent awareness of Health and Safety requirements
• Preferably experience of working within a live traffic environment

Personal attributes:

• Well presented
• Enthusiastic
• Resilient
• Motivated and eager to work to high standards during all shifts
• Good listening skills
• Work using your own initiative or as part of a team
• Highly reliable
• Excellent observation skills due to the high level of health and safety requirements

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