Locations: Northampton, Northamptonshire
Salary £37000 – £40000 per annum depending on experience
Salary £37-40,000 depending on experience
Parts Customer Service Coordinator
Location: Northampton (NN4)
Type: Temporary to Permanent
Start: Immediate
About The Role
Are you an organised, customer-focused professional who thrives in a fast-paced environment?
We’re recruiting for a Parts Coordinator to join a well-established international business supporting a network of dealers across UK. This is a varied position where you’ll take ownership of customer orders, coordinate with internal teams, and ensure a smooth experience from initial enquiry through to delivery.
This isn’t a call-centre role. You’ll be managing relationships, solving problems, coordinating multiple stakeholders and ensuring customers receive a first-class service every step of the way.
What You’ll Be Doing
- Managing customer orders from receipt through to fulfilment.
- Acting as the main point of contact for customer enquiries, requests and issues.
- Providing quotations and supporting customers with parts-related enquiries.
- Monitoring open orders and proactively updating customers on progress.
- Working closely with logistics, supply chain, warehouse and sales teams to resolve issues and maintain service levels.
- Investigating discrepancies, coordinating supplier communication and supporting operational accuracy.
What We’re Looking For
- Previous experience in a parts or technical customer service, sales support, order management role
- Experience within a manufacturing, engineering, distribution or technical environment would be advantageous.
- Experience working with ERP systems such as SAP, Oracle or similar
- Strong administration and organisational skills
- Excellent communication skills and the ability to build relationships at all levels.
- The ability to manage multiple priorities and work to deadlines.
All responses will be managed in line with the new GDPR regulations.
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