Permanent Sep 18, 2026
Location: Bolton, Premex House.
Salary: £26,402.00
Job Type: Secondment for a minimum of 3 months.
About the Role
We are looking for a motivated and customer-focused Customer Service Advisor to join our growing team. This is an excellent opportunity for someone with strong communication skills and a passion for delivering outstanding customer service.
As the first point of contact for solicitors, insurers, medical suppliers, and claimants, you will play a vital role in ensuring every customer receives a professional, efficient, and empathetic experience. You will manage a variety of enquiries, provide case updates, and work towards resolving queries at the first point of contact wherever possible.
Key Responsibilities
- Handle inbound and outbound telephone calls professionally and efficiently.
- Provide exceptional customer service while dealing with a range of complex enquiries.
- Take ownership of customer queries and follow through to resolution.
- Keep customers fully informed on the progress of their case.
- Identify opportunities to reduce repeat contact and improve customer experience.
- Build and maintain positive relationships with clients, experts, and customers.
- Navigate case management systems confidently to progress cases and update records accurately.
- Ensure complaints are resolved at the first point of contact where possible or escalated appropriately.
- Complete assigned tasks within agreed timescales and service standards.
- Participate in training and development activities as required.
- Support colleagues and contribute positively to a collaborative team environment.
What We’re Looking For
Essential Skills
- Excellent verbal and written communication skills.
- Outstanding telephone manner.
- Strong customer service focus.
- Effective problem-solving abilities.
- High level of accuracy and attention to detail.
- Good IT skills and confidence using multiple systems.
- Ability to work independently and manage workload effectively.
- Comfortable working in a fast-paced environment.
Desirable Experience
- Previous experience in a customer service or contact centre environment.
- Telephony experience.
- Knowledge of the medico-legal or claims sector, including 3dR services, would be advantageous.
Personal Qualities
- Friendly, approachable, and professional.
- Reliable and punctual.
- Positive and resilient under pressure.
- A supportive team player.
- Committed to delivering outstanding customer experiences.
- Eager to learn and develop new skills.
What We Offer
- Full training and ongoing support.
- A friendly and collaborative working environment.
- Career development opportunities.
- The chance to make a real difference to customers throughout their journey.
If you’re passionate about customer service and thrive in a busy, people-focused environment, we’d love to hear from you. Apply today!
This is an internal only role and the deadline for the role is Wednesday 23rd September
BH1355
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