Senior Customer Service Assistant

Company: SSP UK & Ireland
Apply for the Senior Customer Service Assistant
Location: London
Job Description:

Senior Customer Service Assistant – King’s Cross Station, London.

Maternity Cover – Fixed Term Contract until 16th August 2027.

Pay Rate: £14.80 per hour.

Hours: Full Time. (40 hours/week)

Shifts: Varied between 5AM and 8.30 PM, including weekends.

  • Applicants must be 18 years or older due to certain responsibilities within the role.

We are a premier provider of catering and onboard services to the British Railway Industry. With over 40 service centres nationwide and a workforce of over 1000 employees in the UK alone, we are committed to delivering a First-Class service consistently.

As a Senior Customer Service Assistant You’ll

  • Oversee efficient loading/unloading of catering equipment and stock from trains.
  • Manage order assembly and maintain precise control over inventory.
  • Ensure strict compliance with Health & Safety/Food Hygiene Regulations.
  • Strategically place products to minimize wastage through effective rotation.

WHY JOIN AS SENIOR CUSTOMER SERVICE ASSISTANT?

At Rail Gourmet, we don’t just offer jobs; we provide dynamic career opportunities with a host of benefits:

  • Discounted Meal while on shifts.
  • Employee Discounts.
  • Friends and Family Discount App.
  • Award-winning training, apprenticeships and development programs.
  • Health & Wellbeing Support.

Feel like you could belong at Rail Gourmet?

Rail Gourmet is proud to be an equal-opportunity employer who seek to recruit and retain talented individuals from diverse backgrounds, skills and perspectives.

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Posted: September 20th, 2026