Senior Skills & Capability Architect – Customer Care

Lloyds Banking Group is seeking a Senior Skills Development Partner for Customer Care to align skills with strategy, partner with executives, and drive measurable uplift in proficiency across the organisation. You will shape priorities, collaborate across the Group, and accelerate adoption of a modern, multi-modal learning ecosystem.

The role focuses on creating a comprehensive skills framework, leveraging data and market intelligence, and delivering tangible business outcomes while supporting

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