Job Title: Head of Housing & Welfare
Location: Wilton, Wiltshire
Salary: £45,000 to £52,000 per annum
Employment Type: Permanent, Full-time
Job Description: Our client, a leading organisation dedicated to supporting veterans, is seeking a Head of Housing & Welfare to oversee supported accommodation and welfare services in Wilton, Wiltshire. This senior operational role involves managing day-to-day housing operations, welfare support, and staff, ensuring the organisation’s mission to help veterans rebuild stability and independence.
Key Responsibilities:
- Building a partnership with the Department for Work and Pensions.
- Attending the Chamber of Commerce.
- Meeting with Ministers and Secretaries of State to discuss funding and employment opportunities for residents.
- Leading the operational management of supported housing and veteran services, including occupancy, referrals, and welfare support.
- Overseeing the full supported-housing pathway: assessments, admissions, tenancy sustainment, and planned move-on.
- Managing Housing Benefit and welfare applications, liaising with local authorities, DWP, and other agencies.
- Developing person-centred support plans to promote resident independence and wellbeing.
- Supervising a small team, including the Veteran Support Officer, Maintenance Manager, and Employment & Training Officer.
- Acting as safeguarding lead, ensuring risk assessments and safeguarding protocols are in place.
- Ensuring health & safety and premises compliance, working closely with the Maintenance Manager.
- Building and maintaining relationships with local authorities, NHS, veterans’ charities, and other stakeholders.
- Producing monthly performance reports on occupancy, voids, safeguarding, and outcomes.
- Managing communications and social content to showcase the organisation’s work.
Requirements & Qualifications:
- Significant experience in supported housing, social care, welfare, or veterans’ services.
- Proven track record managing staff and complex caseloads involving vulnerable adults.
- Working knowledge of welfare benefits, including Universal Credit and Housing Benefit.
- Experience working with multi-agency teams and producing accurate management reports.
- Confident, resilient, and capable of handling sensitive situations and statutory agency interactions.
- Relevant degree or diploma in housing, social care, welfare rights, or management is advantageous but not essential.
Nice to Have:
- Direct experience working with Armed Forces veterans.
- Background in homelessness or supported housing.
- Designated Safeguarding Lead certification.
- Experience with contract reporting and case management systems.
Practicalities:
- Enhanced DBS check required.
- Full UK driving licence and willingness to travel occasionally for meetings and events.
- Commitment to mandatory safeguarding and other training.
Join our client in Wilton, Wiltshire, and play a vital role in transforming veterans’ lives through safe housing, welfare support, and employment pathways. If you are a dedicated professional with experience in supported housing and a passion for making a difference
We are an equal opportunities employer, and decisions are made on merit alone.
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