Luxury Store Manager – Craft & Customer Experience

John Lobb, part of the Hermès group, seeks a Store Manager for its Northampton Factory Shop. You will lead daily shop operations, oversee stock, and supervise staff and agency workers in a fast-paced luxury retail environment.

You will report to the EME Sales Director and drive sales, customer satisfaction, and CRM initiatives while ensuring compliance with GDPR and internal procedures. Experience in retail management is essential.

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