Global Crisis Call Centre Director

TrustFlight in Jersey seeks a seasoned Call Centre Director to own end-to-end governance of the international call centre network during activations. You will oversee KPI dashboards, QA sampling, evidence capture and supplier management across global time zones.

The role requires 5+ years in large-scale contact centre operations and crisis management, plus the ability to lead activation procedures, coordinate with clients and partners, and drive continuous improvement in emergency response

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