Admin Team Lead (Musculoskeletal Services Shropshire and Telford)

Company: Robert Jones and Agnes Hunt Orthopaedic Hospital NHS Foundation Trust
Apply for the Admin Team Lead (Musculoskeletal Services Shropshire and Telford)
Location: Oswestry
Job Description:

The Team Leads ensure the Administrative and Booking Coordinators manage and co-ordinate the outpatient pathway from the Electronic Referral System , through discharge or Patient Initiated Follow up . To ensure appointments are booked according to the relevant protocols, Musculoskeletal Services Shropshire & Telford (MSST) handbook booking policies and procedures. Contributing to the overall efficient and effective running of all designated clinics.

The post holder will provide supervision, leadership and guidance to the Outpatients MSST Admin Team. The post holder will be expected to cross over with the Team Lead for Physiotherapy.

Under current Home Office Immigration Rules, this role does not meet the UK Visas and Immigration criteria and the position is therefore not eligible for skilled worker sponsorship. Applications from candidates that require skilled worker sponsorship will NOT be shortlisted., The post holder will be responsible for the provision of quality booking functions for all elective systems, while maintaining a high level of professionalism and credibility to the Trust whilst ensuring waiting time targets are achieved.

The post holder will be responsible for ensuring all areas are manned appropriately and rotas produced according to the needs of the service. Ensuring that HR and Trust policies adhered to, including sickness absence, performance and appraisals.

To establish and maintain good working relationships with other staff, Clinicians and support staff, radiology and other diagnostics, record staff, MSST partners & GP Practice staff across the whole system.

To provide a suitable role model to team members and direct reports.

The Robert Jones and Agnes Hunt Orthopaedic NHS Trust (RJAH)is one of the leading orthopaedic hospitals in the country, with some of the highest levels of staff and patient satisfaction, as well as a strong reputation for research and innovation.

Joining RJAH is more than just a job – we want our people to have the best opportunities to thrive in their role. We have a range of fantastic staff benefits on offer to everyone who joins RJAH and you’ll have access to outstanding professional development opportunities and state-of-the-art facilities – including our recently-opened £6 million Headley Court Veterans’ Orthopaedic Centre (the first unit of its kind in the UK).

RJAH has strong links with a range of universities including Staffordshire, Keele, Glyndwr, Chester and Birmingham.

The hospital is located on a site outside Oswestry in Oswestry, just off the A5. The nearest train station is in Gobowen, approximately two miles from the hospital. The station is part of the Chester to Birmingham line.

We are based in North Shropshire, close to the border with North and Mid Wales. It is one of the most attractive parts of the country, with a rich historic culture and excellent transport links. It offers outstanding

opportunities for anyone who enjoys an outdoor lifestyle or is looking to raise a family.

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Posted: September 20th, 2026