The Field Service Leader is the frontline management role within Intelli-Park’s Parking Operations structure. You will be a genuine people manager — responsible for a patch of approximately 30 Parking Operatives across UKPC, TPS, and Bank Park entities — whilst remaining a visible, active presence in the field, issuing PCNs and maintaining site standards when required.
This is not a desk-based role. You will be out in your patch, knowing your people, knowing your sites, and making real-time decisions. You report directly to a Regional Field Service Manager and work closely with the P&C function on all people matters.
Hours
40 hours per week — 5 days over 7 on a rolling rota including weekends
7-day rolling rota. On-call cover on rotation — primary and secondary, once every 6 weeks each. On-call covers night operatives only and is not a full working shift.
Salary
Up to £32,000 depending on experience
Car allowance
- £6,000 per annum — paid monthly. No company car provided.
People Management
- Be the named manager for your operative population — the person they know, trust, and come to first.
- Conduct regular one-to-ones, welfare visits, and return-to-work interviews.
- Carry out probation reviews in line with the Group probationary framework, liaising with P&C throughout.
- Manage absence proactively — monitor patterns, conduct return-to-work meetings, escal…
- Identify and record underperformance concerns, working with P&C to agree appropriate action.
- Escalate all formal ER matters (disciplinaries, grievances, capability) to P&C — formal processes are not conducted independently.
- Support new starter onboarding — ensure operatives are equipped, briefed, and supported from day one.
- Be a visible, positive, and motivating presence across your patch at all times.
Field Operations
- Issue PCNs in line with site guidelines and to expected performance levels when required.
- Conduct regular site visits to ensure operatives are patrolling correctly and in accordance with site regulations.
- Attend and patrol new sites, feeding back expectations to the Regional Field Service Manager.
- Ensure your patch rota is maintained and accurate at least 7 days in advance — work with your Ops Coordinator for reactive cover logistics.
- Proactively manage sickness cover and site gaps in real time — your Ops Coordinator supports the logistics, but accountability sits with you.
- Coordinate coverage during special events, liaising with the Regional Field Service Manager for
- Conduct site spot checks and performance reviews in line with agreed timescales.
Performance & Quality
- Monitor operative PCN production and site performance within your patch, identifying and addressing issues early.
- Review error cancellations and coordinate retraining with the L&D Lead where patterns emerge.
- Focus on reducing cancellations by proactively managing issues and logging corrective actions.
- Analyze coverage and route data to ensure operatives are maximizing their patch efficiently.
- Prepare regular patch performance updates for your Regional Field Service Manager.
Training & Development
- Deliver practical on-patch training to new starters, ensuring all documentation is completed correctly.
- Act as day-to-day mentor to your operative population.
- Work with the L&D Lead to ensure all operatives complete relevant modules on the virtual training platform.
- Identify training needs within your patch and elevate to the L&D Lead as appropriate
Communication & Administration
- Maintain effective communication with your operatives, Regional Field Service Manager, Ops Coordinator, and P&C.
- Respond to Head Office communications promptly and professionally.
- Complete and submit incident reports in a timely manner.
- Ensure operative uniform is correctly distributed and worn across your patch.
- Manage and distribute equipment to operatives as required.
- Ensure out-of-office is activated and operatives are directed to the correct contact.
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