Service Operations Engineer – Patch & Incident Lead

Company: Securecloudplus
Apply for the Service Operations Engineer – Patch & Incident Lead
Location: Stoke on Trent
Job Description:

Securecloudplus is seeking a dedicated Service Operations Engineer to join our service operations team in the UK. The role requires a 2nd line skill set with patching experience to maintain and enhance our IT infrastructure for mission-critical defence and security industry services.

You will act as the primary contact for users, escalate complex incidents, and coordinate changes while ensuring high customer satisfaction and adherence to SLAs.

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Posted: September 20th, 2026