This is an exciting career opportunity for a Credit Controller to join our Finance team in York! This role will be instrumental in driving forwards the efficiencies and effectiveness of the team.
You will be assigned your own portfolio of retailers and clients. As part of a small team flexibility, tenacity together with excellent communication, organisation and time management skills will be essential.
About Bestway
Bestway Group is a diversified multinational family-owned business with annualised turnover in excess of £4.5 billion. Starting off as a chain of retail convenience stores, the Group has grown to become a diversified multinational business with interests across the wholesale, pharmacy, real estate, cement and banking sectors. The Group is also the largest overseas investor in Pakistan.
Owned by the Pervez, Choudrey and Sheikh families, Bestway Group was founded in 1976 by Sir Anwar Pervez OBE H Pk, who remains Chairman. Serving over 12 million customers and employing over 28,000 individuals, the Group supports and serves communities through its operations across the UK, Pakistan and the Middle East.
Your main responsibilities
- Ensure all collection calls, letters and follow up actions are carried out to meet agreed SLA
- Review and make appropriate recommendations on new customer applications
- As necessary arrange for the distribution of standard letters and computerised statements in order to bring the matter to the customer’s attention
- The preparation of reports on debt management and credit control as required
- Prioritise and manage workload to meet key performance indicators
- Agree, negotiate, and enforce re-payment plans
- Maintaining contact with clients to ensure invoices are clear for payment
- Resolving queries both internally and externally around outstanding invoices
- Liaise directly with 3rd party collection agencies
- Providing accounts information to internal departments including weekly reports and KPI’s
About you
- Relevant experience working in a credit control role and ideally in a sales driven environment
- Ability to establish and maintain internal and external customer relationships at all levels
- Calm and professional manner
- Ability to influence and negotiate
- Team player with proactive positive attitude
- A systematic approach and an eye for detail
- Ability to make judgements on need for consultation and escalation
- Competent with Microsoft Office products especially Excel (Vlookups and pivot tables.)
- Experience of using finance systems
We understand that no applicant ever ticks every box so please do consider applying should some or most of the above apply.
Bestway Group is an equal opportunity employer, and we value diversity and inclusion. We welcome people of different nationalities, backgrounds, experiences, abilities, and perspectives. We want strong, and diverse teams built from talented individuals with different backgrounds identities and experiences.
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