Role:Customer Service Advisor – PrestigeSalary:£24,882Location:Melton MowbrayWorkstyle:Office based until fully trained then Dynamic working between the office and home – three days per week onsiteContract:Permanent Full-timeHours:37.5 hours per week, Monday to Friday between 08:00 – 18:00 and 1 in 4 Saturdays working hours – 09:00 -14:00
This is the job
Our Service Advisorsare responsible fordelivering and sustaining a fantastic experience for all our service,maintenanceand repair customers. As a Service Advisor, you will be the main point of contact for all customer communication while the vehicle is undergoing maintenance and repair in our network centres.
What will I be doing?
- Using detailed scripts to gather information from the call and apply logic to assess the best course of action
- Proactivelymaintainingknowledge of products and services and learningnew informationto solve our customers unique queries.
- Pushing for better by using resources,toolsand systems available to offer the best customer service
- Maintaining focus and composure during peak call times, ensuring each customer receives the same exceptional level of customer service.
- Striving to ensure thateach and everycustomer receives a top-class customer experience that is expected from our iconic brand!
WhatWe’reLooking For:
- Think Impact: You genuinely care about our members and their well-being and want to find the best product for them.
- Back Each Other: Work with a team who support and mentor each other to ensure the best service possible
- Push For Better: Handling objections? Problem you find difficult to solve? No problem. You bounce back and find solutions.
- Own It: Our industry evolves, and so should you. Stay curious and open-minded
Additional Information
Why Choose The AA?
Benefits from day 1
- Access to a 24/7 GP Chat line for when speaking to a doctor justcan’twait
- Free AA breakdown cover for all employees + the ability to add up to 3 people living at the same address (including children)
- Discounts on multiple online and high street shops,experiencesand food
- Physio, Dental and eye test benefits
- Mental health help
Plusadditionalbenefits to reward longer service!
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