You will lead our work to combine what customers say and what they do byoptimising our use of our proprietary customer research panel. You will useadvanced analytics to help us understand panellist behaviour, improve panelhealth and optimise how the panel is used. You will develop insights, tools andautomated reporting that help the team make better decisions and maintain anengaged, representative panel. By enabling us to combine survey, behaviouraland customer data you will help generate actionable insight, improve researchdesign and support strategic decisions.
About the role
You will lead our work to combine what customers say and what they do byoptimising our use of our proprietary customer research panel. You will useadvanced analytics to help us understand panellist behaviour, improve panelhealth and optimise how the panel is used. You will develop insights, tools andautomated reporting that help the team make better decisions and maintain anengaged, representative panel. By enabling us to combine survey, behaviouraland customer data you will help generate actionable insight, improve researchdesign and support strategic decisions.
You will be responsible for
- Building behavioural research capabilitythrough coaching, guidance and reusable tools such as SQL query templatesand automated reports.
- Supporting on ad hoc research projects thatrequire combining attitudinal and behavioural customer data, identifyingwhere behavioural data can add value.
- Understanding the drivers of panellistrecruitment, engagement, response and lapse through advanced analytics.
- Monitoring panel and providing guidance onpanel usage, sample targeting and survey invitation distribution tosupport effective and balanced panel management.
- Developing dashboards, automated reporting andscalable analytical tools.
- Improving panel data processes and translatinganalysis into clear, actionable recommendations for Home Panel andResearch teams.
- Acting as the analytical steward for HomePanel data, reviewing key datasets, processes and system outputs to ensuredata quality, consistency and fitness for purpose.
You will need
- Strong experience in customer, behavioural,CRM or panel analytics.
- Advanced SQL skills and experience using toolssuch as Python, R, Alteryx, Tableau or Power BI
- Experience applying statistical, predictive ordiagnostic analytical techniques.
- Understanding of quantitative research methodologies,including sampling.
- Strong communication and stakeholdermanagement skills.
- Excellent problem-solving skills and theability to turn complex analysis into practical recommendations.
- A proactive and practical approach with strongattention to detail.
Whats in it for you?
We’re all about the little helps. That’s why we make sure our Tesco colleague benefits package takes care of you – both in and out of work.
- Annual bonus scheme of up to 20% of base salary.
- Holiday starting at 25 days plus a personal day (plus Bank holidays).
- Private medical insurance.
- 26 weeks maternity and adoption leave (12 months service required at the qualifying date) at full pay, followed by 13 weeks of Statutory Maternity Pay or Statutory Adoption Pay, we also offer 6 weeks fully paid paternity leave.
- Free 24/7 virtual GP service, Employee Assistance Programme (EAP) for you and your family, free access to a range of experts to support your mental wellbeing.
The above information is a shortened summary, refer to our policies for full details
About Us
You might know us as a supermarket, technology company or even for our award-winning mobile network. Truth is, we’re all of those things, and much more. Our colleagues work with one goal in mind, helping to make every day a little better for our customers, colleagues and communities all over the world. No two customers are the same, neither are our colleagues.
At Tesco, we champion a balance that lets you thrive both in and out of work. Spend 60% of your week collaborating with colleagues at our office locations or local sites and the rest remotely. Whether you’re just kicking off your career, juggling passions, or navigating big life events, we’re here to support you. We always welcome a conversation about flexible working, so talk to us throughout your application about how we can support.
We’re proud to be an accredited Disability Confident Leader, where everyone’s welcome. That’s why we commit to providing a fully inclusive and accessible recruitment process. If you need support with your application,
When you join us in this role, you’ll be employed by Tesco Stores Limited, the Tesco legal entity responsible for your employment.
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