Fintech Customer Experience Specialist (Hybrid)

Tembo is seeking a proactive Customer Service Specialist to support customers across chat, email and phone, focusing on savings and ISA-related queries, transfers and account support. You will work with operations, product, tech and compliance to resolve issues and enhance outcomes.

In a fast-moving scaling fintech environment, you will use AI tools (Intercom AI) to deliver efficient support while maintaining high standards and a customer-first mindset.

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