First-Line IT Support Engineer — Customer-Focused

HartleyCo in Fleet, England, is seeking a 1st Line Technical Support Consultant to provide responsive, customer-focused technical support. You will act as the first point of contact for users, resolving common issues and documenting tickets clearly for escalation where required.

You will handle hardware, software and login problems, troubleshoot Windows 11 and Microsoft 365, support Active Directory and Azure login, assist with Citrix Workspace and email issues, and document steps for escalation

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