Sales Operations Analyst AWS Enterprise Support Strategy & Operations (ESSO), AWS Enterprise Support Strategy & Operations (ESSO)

Overview

In this role you will enable leaders to drive performance through data-driven insights and robust operations. You join Strategy and Operations for Strategic Industries and EMEA Business Development and TAM field delivery, supporting planning, reporting, and decision-making. You will deliver cadence reports, deep data analyses, and streamlined processes, while collaborating across ESSO teams and business partners. A key hook is applying AI-enabled insights to scale visibility and productivity in a fast-paced environment.

Responsibilities

• Develop deep understanding of sales, delivery, and business metrics and act as subject matter expert
• Track and report KPIs and trends for weekly, monthly, and quarterly reviews
• Perform analyses and deep dives to inform strategy and decision making
• Support sales pipeline health, forecasting reviews, and territory/headcount planning
• Own day-to-day execution of key field operational activities (territory management, headcount allocation, goal setting)
• Leverage AWS GenAI capabilities to scale insights and productivity via AI apps and agents
• Contribute to projects like global pipeline management, forecasting model refinement, and complex delivery model reporting
• Collaborate with ESSO, sales, Enterprise Support leadership, product, and other stakeholders

Key requirements

• 3+ years in analytics or operations
• Experience in a sales organization and with sales data/processes
• Quantitative, analytical, organizational skills
• Proficiency in Excel (VBA, pivots, array functions, power pivot) and data visualization tools (Tableau)
• Experience with Salesforce and BI tools (QuickSight, PowerBI)
• Bachelors degree in Business Administration, Finance, Economics, Computer Science, Engineering, or related field

• strong collaboration and teamwork
• effective cross-functional communication
• problem-solving and critical thinking
• SQL (advanced); data engineering or big data analytics familiarity
• AI tools for building agents/apps
• Excel (advanced) and VBA

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