We are currently recruiting for a Aftersales Administrator to be based at the offices in DenbighThis is a fantastic opportunity for a highly organised individual to take on this essential supportive role within the Aftersales Department. This is a multi-faceted role involving the planning of our customer deliveries and service visits and dealing with customer queries.The main objective of this role is :To deliver high levels of excellent aftersales service to all customers.To deal with and resolve customer queries and complaints from the beginning to reaching amicable resolution in a timely, proactive and efficient manner.To provide assistance, instruction, paperwork and administration support in relation to the delivery and service of customer products.Other aspects of this busy role will involve:Ensuring all customer queries are responded to and dealt with in a timely and professional manner. Keeping the customer abreast and updated of all progress each step of the way.To investigate customer complaints or queries and to take ownership / responsibility of all matters until successfully concluded, ensuring that customer records are kept up to date on the companys internal database.To respond to customer letters/correspondence and acknowledge accordingly.To liaise with our customers to arrange the delivery of their products or for a service engineer to visit them following a request they may have made.For the full Job Description, please contact the HR departmentThis is a demanding role that requires candidates to have / be:A positive work ethic and excellent communication skills at all levels ~ the majority of this role will be phone based with our customers, so a good phone manner is essential;The ability to think on your feet and make decisions is essential for this role;A hard working team player that is reliable, trustworthy and has excellent organisational skills;A proven track record in effectively handing customer queries;The working hours for this role are full time, working 32 hours a weekJob Types: Full-time, PermanentBenefits:Employee discountFree parkingOn-site parkingEducation:GCSE or equivalent (preferred)Experience:Customer service: 1 year (preferred)Work Location: In personPlease also apply if you have experience in; Customer Service, Administration, Aftersales Administrator, Telephonist
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