Senior IT Support Engineer

Overview

As a Senior IT Support Engineer at KX, you will be the escalation-focused technician ensuring timely, accurate resolutions for Level 2/3 IT issues. You’ll manage core Windows and Microsoft 365 services, support a hybrid workforce, and drive IT project implementations. You’ll partner with the broader tech team to improve processes and deliver a high-quality user experience across global staff. This role places you at the heart of our work enabling fast, data-driven decisions by keeping our IT environment secure, efficient, and scalable. You’ll join a collaborative, results‑oriented culture focused on continuous improvement and technical innovation.

Pay / Benefits

• Competitive Salary
• Individually tailored training and skills development
• Private healthcare package and Employee Assistance Programme
• Enhanced maternity and paternity package
• Wellness Days and Volunteer Days

Responsibilities

• Level 2 & 3 IT support and guidance within the IT team
• Administration and management of Active Directory, AD Connect, Office365 and Entra ID
• Management of Windows-based IT services (email, file sharing) via Microsoft technologies (Windows, Office 365, OneDrive, SharePoint Online, Teams)
• Provide desktop support for Windows, macOS, Android, iOS and Linux
• Contribute to IT projects including software deployments, system integrations, and tech innovations
• Deliver excellent user experience and improve IT processes
• Manage internal telecoms and video conferencing systems (Zoom, Teams, RingCentral)
• Manage software patching and upgrades via MDM
• Manage corporate security infrastructure (Defender EDR, DLP, anti-spam/phishing)
• Administration of Apple Business Manager, JAMF Pro MDM and Microsoft Endpoint Manager (Intune)
• Administration and management of printers and cloud printing technologies

Key requirements

• 4+ years’ experience in Windows 10/11 support
• 4+ years’ experience in Windows Server support
• 4+ years’ experience with Active Directory
• 4+ years’ experience with SharePoint Online
• Proven knowledge of Microsoft 365 tenant
• Proven knowledge of Microsoft Entra (Azure) and Endpoint Manager (Intune)
• Teamwork experience

• Good interpersonal skills
• Strong troubleshooting
• Ability to work on own initiative
• Windows 10/11
• Windows Server
• Active Directory

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