Senior Director, Field Service

Overview

Senior leader tasked with growing and guiding Salesforce’s Field Service portfolio, including Agentforce, across enterprise customers and global GTM efforts. You will partner with Product, Engineering, Sales, and Customer Success to accelerate adoption of AI-driven Field Service Solutions and drive strategic programs. You’ll manage a team of Field Service specialists and solution leaders to deliver growth, excellence, and market leadership. This role blends strategy, technology leadership, and executive engagement to shape the future of field operations. You’ll operate at scale with cross-functional influence to deliver impactful, client-centered outcomes.

Responsibilities

• Define and execute long-term Field Service growth strategy and GTM plans.
• Collaborate with Product Management and Engineering to influence roadmaps based on customer needs and market trends.
• Act as executive sponsor for strategic customer engagements and transformational programs.
• Establish frameworks for visibility into pipeline, opportunities, adoption, and priorities.
• Drive cross-functional alignment across Sales, Product, Engineering, Customer Success, and Partners to ensure unified customer experiences.
• Lead the technical solution strategy for complex Field Service opportunities.
• Support enterprise sales in translating business challenges into outcomes using Field Service and Agentforce.
• Facilitate executive workshops, value assessments, and digital transformation discussions.
• Position Salesforce as the platform of choice for field operations, workforce optimization, and asset-centric service.
• Advocate AI-powered workflows, intelligent scheduling, agentic automation, and predictive operations.
• Provide strategic guidance on architectures, due diligence, and risk assessments for enterprise-scale initiatives.
• Oversee development of scalable solution frameworks, best practices, and customer success methodologies.
• Stay ahead of market trends, competitive developments, and AI innovations in FSM.

Key requirements

• 10+ years in enterprise software, SaaS, solution engineering, product strategy, technical consulting, or related pre-sales leadership roles.
• 6+ years in leadership building and scaling distributed technical or solution teams.
• Deep expertise in Field Service Management, scheduling optimization, asset management, or mobile workforce solutions.
• Experience guiding large-scale digital transformation and cloud migration initiatives.
• Ability to build trusted relationships with C-level executives and influence strategic outcomes.
• Strong understanding of modern enterprise architectures, APIs, cloud environments, and AI technologies.
• Exceptional communication, storytelling, and executive presentation skills.
• Bachelor in Computer Science (or equivalent)

• customer-centric mindset
• executive presence
• strategic thinking
• Field Service Management (FSM)
• scheduling optimization
• asset management

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