Senior Product Manager

Overview

As Senior Product Manager, you own the end-to-end experience across the client portal and marketplace, shaping a compelling client journey that differentiates LRQA in the market. You define the product vision, run continuous discovery, and drive cross-functional alignment to deliver value for clients and margins. You will harness AI to accelerate research, prototyping, and delivery. This role focuses on outcomes, not output, and harmonizes high-touch and commodity models to scale impact.

Pay / Benefits

• collaborative work environment
• professional growth opportunities
• flexible working arrangements where applicable
• competitive salary
• comprehensive benefits package

Responsibilities

• Own and communicate the product vision and outcomes for the client portal and marketplace to differentiate LRQA in the market
• Set and track outcomes related to client experience, relationships, retention, and margins; advocate for investment based on value
• Identify AI-enabled improvements and embed AI where it adds real value
• Develop and maintain a prioritised roadmap balancing new experiences, improvements, and technical health
• Lead continuous discovery using client insight, NPS, complaints, and usage data to guide decisions
• Run the squad (product, design, analysis, engineering, delivery, DevOps, QA) to deliver coordinated experiences
• Foster a healthy delivery pace and high-quality experiences through efficient execution
• Drive cross-organisational improvements that reduce friction and support better journeys
• Engage with ELT and business lines; translate insights into actionable work with engineering and IT operations

Key requirements

• Senior product management experience owning a digital product or client experience end to end
• Strong client/experience focus; ability to differentiate with product-led value
• AI fluency: hands-on experience using AI for research, prototyping and delivery
• Continuous discovery practice guided by client research and data
• Roadmap ownership with clear prioritisation to maximise value
• Commercial awareness: understanding pricing, cost-to-serve, revenue and margin impact
• Ability to drive organisational change to improve client experiences
• Stakeholder engagement with executives and commercial leaders
• Domain awareness in assurance, certification, B2B platforms, or two-speed service models is advantageous

• stakeholder communication
• cross-functional collaboration
• strategic influencing
• AI tools for research, prototyping and delivery
• data-driven decision making
• product analytics and measurement

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