Quality Assurance Consultant Global Claims

Overview

In this role you will support the UK & Lloyd’s claims QA function to lift performance, governance, and regulatory compliance across the global claims community. You’ll assess claims performance, identify improvement opportunities, and analyze trends to drive better customer and business outcomes. Working with claims leaders and cross-functional teams, you’ll influence operational excellence and share best practices. The opportunity offers broad exposure to claims and a chance to shape quality assurance methods across a leading specialty insurer.

Pay / Benefits

• Inclusion and diversity initiatives
• Flexible working arrangements
• Enhanced family-friendly leave benefits
• Diversity Best Practices recognition
• UK Women in Finance Charter signatory
• Wellbeing and rewards programs

Responsibilities

• Conduct QA reviews and thematic assessments across the UK & Lloyd’s claims portfolio
• Identify trends, risks, strengths and opportunities for improvement to drive better outcomes
• Analyze claims data to support decision-making and continuous improvement
• Provide practical feedback, coaching and guidance to claims teams
• Support regulatory, Lloyd’s and internal compliance requirements
• Prepare and deliver reports and insights to claims leadership and stakeholders
• Share best practice with the global claims community
• Build relationships with Claims, Risk Management, Compliance and Internal Audit
• Contribute to development and enhancement of QA processes and methodologies
• Undertake other duties as reasonably required by the Company

Key requirements

• Experience in insurance or reinsurance claims
• ACII qualification or equivalent professional qualification preferred
• Good understanding of the Lloyd’s and London Market environment
• Strong analytical skills with data interpretation and trend identification
• Experience using Excel and Power BI or similar analytical tools
• Excellent written and verbal communication for diverse audiences
• Strong organizational skills and ability to manage multiple priorities
• Collaborative with ability to influence stakeholders at all levels
• Curious, proactive and committed to continuous learning and improvement
• Additional language skills (Spanish or French) would be advantageous

• Collaborative
• Analytical mindset
• Excellent communicator
• Proactive and curious
• Excel
• Power BI

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