Senior Client Success Manager

Overview

In this role you drive long-term growth for Innovid’s Social Ads Manager in the UK/EMEA, managing a portfolio of high-value clients and guiding cross-functional initiatives. You act as the social marketing expert, translating campaign performance into strategic opportunities and leading multi-solution adoption with Sales, Product, and CS teams. You’ll own renewals, billing discussions, and executive conversations, shaping how cross-functional teams deliver client value and scale the Social Ads Manager platform. This is a customer-centric, impact-focused leadership role at a fast-growing ad-tech company.

Pay / Benefits

• Flexible Working (Hybrid)
• 27 days annual leave + bank holidays
• Private Medical Health Insurance
• Pensions Scheme & Life Insurance
• Professional development budget
• Cycle to work scheme

Responsibilities

• Lead complex, high-value client accounts and own long-term growth plans for Social Ads Manager
• Identify and drive renewals and revenue expansion, promoting multi-solution adoption
• Collaborate with Sales and Sales Engineering on cross-sell opportunities and commercial strategies
• Serve as trusted social marketing advisor, translating performance into business insights
• Partner with Product on feature launches and platform enhancements, ensuring smooth client rollouts
• Lead cross-functional workstreams and stakeholder engagement across the CS organization
• Resolve complex billing issues with internal teams to ensure accurate and timely invoicing
• Lead executive discussions, QBRs, and strategic value storytelling to mitigate churn

Key requirements

• Social marketing expertise in paid social channels and ad formats
• Proven track record in managing high-value portfolios with renewals and revenue growth
• Experience collaborating with Sales, Sales Engineering, and Product
• Ability to lead cross-functional initiatives and improve operational workflows
• Strong stakeholder, executive management and negotiation skills
• Analytical and data-driven storytelling for performance and strategic decisions
• Self-directed with market awareness across UK/EMEA

• Strategic thinker
• Cross-functional leadership
• Strong communication and negotiation
• Paid social channels expertise
• Ad formats knowledge
• Performance analysis and data-driven insights

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