Argenta Group is headquartered in London and has a presence in Australia, employing c.300 people globally. We are proud of our unique and rich history of trading in the Lloyd’s market, both as a Syndicate and Members’ Agency, and to be part of the Hannover Re Group. Our long-standing workforce are our greatest asset; the expertise and knowledge they bring has resulted in our successful track record and continues to shape our future growth strategy.
About the role
The Senior DUA Credit Control Analyst is responsible for overseeing the timely collection, reconciliation and allocation of premium relating to delegated authority business. The role works closely with brokers, coverholders, underwriting teams, finance and external market stakeholders to ensure premiums are received in line with contractual terms, outstanding balances are actively managed, and credit control processes are delivered accurately and efficiently.
The candidate will play a key role in managing aged debt, resolving premium and bordereaux discrepancies, supporting cash allocation activity, and contributing to robust governance across DUA arrangements.
Key responsibilities
- Responsible for the operation of the credit control function in relation to all Delegated Authority by ASML managed Syndicates.
- Monitor and manage delegated authority premium debt, ensuring timely follow-up of overdue balances with brokers, coverholders and other relevant parties.
- Reconcile written, signed and settled premium bordereaux to identify outstanding declarations, payment variances, data discrepancies and allocation issues ensuring that any trends are investigated and actioned
- Create and maintain accurate DUA credit control process documents to satisfy audit requirements
- Prepare and present regular DUA Credit Control reports consisting of KPI summaries and performance statistics to the various committees
- Liaise with brokers and coverholders to ensure payment expectations, contractual terms and reporting requirements are clearly understood and met
- Identify recurring issues, root causes and process improvement opportunities relating to premium collection, data quality and bordereaux reporting.
- Strive for continuous improvement initiatives across delegated authority credit control processes, systems, controls and reporting.
- Build and maintain effective relationships with your various stakeholders
- Undertake any other related duties as may be reasonably required
- Working for a regulated Company, you will be expected to perform your duties to the highest of standards, in accordance with the following Conduct Rules as specified by the FCA:
– You must act with integrity
– You must act with due care, skill and diligence
– You must be open and co-operative with the FCA, PRA and other regulators
– You must pay due regard to the interests of customers and treat them fairly
– You must observe proper standards of market conduct.
Skills and experience
- Proven DUA credit control experience within a Lloyd’s Syndicate, including binders, lineslips, consortia, coverholders and bordereaux processes, is essential
- Highly proficient in Microsoft Excel and other London Market insurance software applications.
- Strong working knowledge of credit control processes and procedures.
- A self-starter, able to take ownership, roll sleeves up, juggle multiple activities and meet expected deadlines.
- Detailed understanding as to how the London Insurance Market operates.
- Ability to interpret financial, premium and bordereaux data and identify trends, errors or exceptions.
- Strong working knowledge of Microsoft Excel, including filters, lookups, pivot tables and data analysis techniques.
- Hands-on approach, with a willingness to work at a strategic and operational level.
Behaviours
These five behaviours sit at the heart of how we work at Argenta:
Supporting each other
Treat each other with dignity and respect, valuing our differences, so we can all be ourselves and achieve our goals.
Generating creative solutions
We do not settle for things that are not right; we do not walk by, we seek creative solutions.
Owning the delivery
We set clear objectives and deadlines; we are accountable and own the delivery end to end, knowing others will too.
High performing professionals, recognising the importance of wellbeing and balance in our lives.
Building longstanding relationships
Collaboration with our clients and those we work with is key; we work as a team to ensure the best outcomes.
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