Administrator Team Lead (Temporary to Permanent)
13.12 per hour Monday – Friday, 9am – 5pm
We are looking for a confident and organised Administrator Team Lead to join a busy and supportive environment. This is an exciting opportunity for someone who thrives in a fast-paced setting, enjoys leading a small team, and is passionate about delivering excellent service.
You will play a key role in ensuring the smooth day-to-day running of the service, supporting both patients and clinicians while managing a variety of administrative processes.
What You’ll Be Doing
- Supporting the full patient journey from referral through to discharge
- Managing patient calls and responding to queries from patients, therapists, and other stakeholders
- Booking appointments and ensuring all systems are updated accurately
- Typing and formatting clinical assessment letters
- Maintaining and updating patient records across multiple internal systems
- Logging and processing new referrals efficiently
- Managing shared inbox queries and resolving issues in a timely manner
- Coordinating consultant and therapy diaries across systems and Outlook
- Welcoming and assisting visitors on site in a professional manner
Team Leadership
- Managing and supporting a small team of 2 administrators
- Providing guidance, oversight, and day-to-day support
- Helping to develop and grow the confidence of a newer team
- Creating a positive, collaborative working environment
What We’re Looking For
- Strong administration experience within a busy environment
- Confident communicator, able to engage with people at all levels
- Calm and professional under pressure
- Approachable, personable, and positive attitude
- Excellent organisational and time management skills
- Strong attention to detail and accuracy
- Good IT skills, including Microsoft Office (full training on systems will be provided)
- A supportive and proactive team player with leadership capability
Additional Information
- Full training provided, with a structured handover
- Temporary to permanent opportunity with long-term potential
- Working hours: Monday to Friday, 9:00am – 5:00pm
This is a fantastic opportunity to step into a varied role where you can make a real impact, support a growing team, and develop your leadership skills in a rewarding environment.
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