Team Lead, CX Support & Administration

MAXIMUS is seeking a Team Leader to oversee CX Success Centre administrative functions and staff across referrals, appointments, enquiries and case management. The postholder will deputise for the Operations Manager when required and act as a first escalation point for Administrators.

The role requires strong leadership, performance monitoring, and a commitment to continuous improvement within a fast-paced environment, with travel to cover multiple sites as needed.

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