Customer Care Team Lead (12-Month Maternity Cover)

Moneybox is seeking a Customer Care Team Lead (Maternity Cover) to lead and optimise the dedicated Customer Care function within Customer Operations. You will champion sensitive journeys including complaints handling, Vulnerable Customer operations, and bereavements, ensuring an empathetic, fair, and seamless experience during a crucial period.

The role focuses on leadership, quality assurance, root-cause analysis, and collaboration with the wider leadership team to uphold regulatory standards

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