Service Centre Team Leader: Customer Experience

Company: Southampton City Council
Apply for the Service Centre Team Leader: Customer Experience
Location: Southampton
Job Description:

Southampton City Council in Southampton is recruiting a Permanent Full Time Service Centre Team Leader to guide a frontline team in delivering outstanding customer experiences across multiple channels.

You will coach and develop Service Support Officers, drive first-time resolution, and promote a culture of kindness, integrity and continuous improvement. The role also offers competitive benefits within a local government framework.

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Posted: September 21st, 2026