Insight & Complaints Analyst – Public Services

Milton Keynes City Council is seeking a Feedback and Insight Officer to join our Customer, Data and Insight service. You’ll help interpret residents’ complaints and feedback, supporting management of complaints and contributing to improved customer experiences across the council.

You’ll analyse data to identify trends, support service improvements and ensure timely responses to residents and regulators. This site-based role involves working from the designated workplace, with interviews planned

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