Onsite IT Support Pro: End-User Experience

Markel Group in London is seeking a Deskside Support Analyst to provide priority on-site end-user assistance, triage escalated requests, and support offices with deskside needs. You will work in a team, participate in on-call rotations, and help maintain productivity by resolving VPN, network, and device issues using ServiceNow and ITIL practices.

Ideal candidates have solid experience supporting end users in large organizations, familiarity with Windows/Mac, O365, and Cisco WebEx, and strong

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