Remote AI Service Analyst: Build AI Agents & Manage Tickets

ICS.AI Limited in the UK is hiring an AI Service Analyst to own the day-to-day operation of the service management function, remote within the UK with occasional travel to Basingstoke and client sites.

You will coordinate between clients, the delivery and engineering teams, and the Customer Success team, focusing on clear communication and issue triage. This is an entry-level role with ITIL training and a defined development path.

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