Rent Recovery & Tenant Support Officer

Monmouthshire Housing Association is seeking a dedicated arrears support officer to deliver a customer‑focused rent arrears service. You will manage caseloads, contact tenants, and negotiate sustainable repayment plans to help tenants stay in their homes.

The role involves escalating where needed, identifying vulnerability, and guiding tenants to benefits and debt advice. Collaboration with housing staff and external agencies is essential for successful outcomes.

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