Compliance Monitoring Officer (Manchester)
Job profile
Job Title:Compliance Monitoring Officer
Department: ComplianceBenefits: Competitive (based on experience)
Purpose
The role of the Compliance Monitoring Officer is to provide a file review service to the clients of threesixty. The file reviews will mainly be for medium to large financial services businesses. The Compliance Monitoring Officer will be responsible for providing feedback to clients with reference to files reviewed and compliance issues raised, along with developing and maintaining a professional relationship with threesixty clients. Flexible working is available, however, the candidate must be able to travel to the threesixty office as and when required.
Job requirements
- To assess client files for suitability in line with FCA requirements and the threesixty client firm’s business standards
- To answer compliance queries raised by threesixty clients or source a response from another area of threesixty
- Undertake project work in relation to thematic reviews and other compliance issues as required
- To maintain up to date and accurate knowledge in all regulatory and legislative areas required for file reviews
- Provide a prompt and professional level of service consistent with the level of service offered by the rest of the business
Key outputs
- Deliver a client file review service in line with Service Level Agreements
- Respond to client queries in a timely, clear and concise manner, setting customer expectations in respect of timescales anticipated, and recording information in line with business standards
- Provide oral feedback to clients in respect of client file reviews as required
- To report to the Head of Compliance Monitoring any specific issues or concerns regarding threesixty client firms which might realistically affect their ability to trade, or affect their, or threesixty’s, ability to fulfil its commercial and contractual obligations to one another
- Maintain a CPD record in line with FCA requirements for regulated individuals
- Generate reports and summaries of thematic reviews/file assessments as requested by the Head of Compliance Monitoring
- Maintain threesixty’s professionalism and ensuring that advice is not in conflict with other parts of the business, not exposing threesixty to commercial or reputational risk
Reporting line
You will report to the Head of Compliance Monitoring
Skills – Technical
- Minimum of QCF Level 4 Diploma qualification with a desire to continue to study through to level 6
- Experience in a compliance/technical area of a support service, network or IFA business.
- Detailed knowledge of regulatory framework required to carry out client file review
- Experience of providing feedback to IFAs in relation to client file quality or T&C issues
Skills – Soft
- Good communication skills verbal and written formats – for internal and external clients
- Attention to detail is a must
What we offer
- A friendly, supportive and accommodating working environment
- 25 days holiday per year increasing by 1 day per year of service (max.29 days)
- Enhanced Maternity & Paternity Pay
- Up to 5% matched employer pension contribution.
- Income Protection
- Critical Illness cover
- Death in Service benefit (4 times annual salary)
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