MSP Service Desk Lead – Manage 6-8 Engineers

Proactive Appointments is seeking a Service Desk Manager to lead a busy MSP service desk, developing the team of 6-8 engineers and delivering high-quality IT support, SLA/KPI performance and continual service improvement.

You will drive service delivery, manage escalations, ensure strong ticket quality and ITIL practices, and work closely with technical and account teams in a customer-focused, collaborative culture.

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