Part-Time Complaints & Customer Experience Exec

Company: veezu
Apply for the Part-Time Complaints & Customer Experience Exec
Location: Cardiff
Job Description:

Veezu is seeking a Passenger Experience Executive for a part-time role (16 hours weekly) to drive complaint resolution and uphold the brand with exceptional customer service. The position supports flexible attendance across Veezu office locations, with key hours Mon 09:00-15:00, Wed 09:00-14:00, and Fri 09:00-14:00.

Responsibilities include managing expectations, investigating complaints thoroughly, keeping customers informed, and reporting trends to improve the passenger experience.

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Posted: September 21st, 2026