Where
Stockport
What
Transport & Logistics
Type
Permanent
Salary
40000 Annual
Customer Service Manager
Location: Stockport
Salary: Up to £40,000 Basic £48,000 OTE
Hours: Monday-Friday 8:00am-5:00pm / 8:00am-6:00pm 1 in 3/4 Saturday mornings
Richard Abson Group is currently recruiting for an experienced Customer Service Manager to join a busy and successful main car dealership in Stockport.
This is a fantastic opportunity for an experienced automotive professional who is looking to take the next step in their career and lead a team of 6 Service Advisors within a high-performing aftersales department.
The Role
As Customer Service Manager, you will be responsible for the day-to-day management of the Service Advisor team, ensuring excellent customer service, strong departmental performance and a smooth customer journey from booking through to vehicle collection.
Your Responsibilities Will Include
- Leading, supporting and motivating a team of 6 Service Advisors
- Managing the daily operation of the service department
- Monitoring and improving customer satisfaction and retention
- Ensuring departmental KPIs and financial targets are achieved
- Coaching the team to maximise productivity, upselling and profitability
- Handling escalated customer queries and complaints professionally
- Working closely with the Workshop and Aftersales teams
- Monitoring workload, bookings and vehicle flow
- Ensuring processes and manufacturer standards are consistently followed
- Driving a positive, customer-focused culture across the department
About You
We’re looking for someone with previous experience within a main car dealership, ideally in a Service Advisor, Senior Service Advisor, Team Leader or Aftersales management position.
You’ll Need To Be
- An experienced automotive customer service professional
- Confident managing and motivating a team
- Commercially aware with a strong understanding of departmental KPIs
- Customer-focused with excellent communication skills
- Organised and able to work effectively in a busy environment
- Confident dealing with customer complaints and escalations
- Driven to achieve targets and deliver excellent results
What’s on Offer?
- Up to £40,000 basic salary
- £48,000 OTE
- Monday-Friday working hours
- 8:00am-5:00pm / 8:00am-6:00pm shifts
- 1 in 3/4 Saturday mornings
- Opportunity to lead an established team of 6 Service Advisors
- Excellent career progression within a successful main dealership
For more information or to discuss the role confidentially, contact Richard Abson Group.
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