Senior Customer Service Lead – Events, Travel & Escalations

Company: Chillisauce
Apply for the Senior Customer Service Lead – Events, Travel & Escalations
Location: London
Job Description:

Chillisauce in Waterloo seeks a Senior Customer Service Executive to manage event bookings and handle escalated queries, ensuring a smooth journey from booking through travel and completion.

The role is office-based with hybrid working and requires at least three years in customer service within travel/events/hospitality. You will handle on-call issues and work across multiple channels to deliver excellent outcomes.

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Posted: September 21st, 2026