Senior Remote Support Specialist (UK) — Complex Tickets

Olo is a leading SaaS platform for restaurant technology, offering remote UK work. We seek a Sr. Customer Support Specialist to handle escalated tickets, mentor peers, and drive CSAT, SLAs, and support quality.

You’ll diagnose technical issues, collaborate with Product/Engineering, and contribute to knowledge bases. Applicants should have 2+ years managing complex customer problems, proficiency with Zendesk/JIRA, and strong communication.

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