Customer Service & Escalations Manager

Brownhills Motorhomes, the UK’s largest motorhome dealer, is seeking a Customer Service Manager to lead our customer service function and manage complaints and escalations. You will resolve disputes, coordinate with internal teams and external partners, and keep customers updated during the repair process.

The role requires a strong customer service professional with excellent communication skills, legal awareness for pre-action responses, and a focus on balancing customer satisfaction with

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