Service Desk Administrator

We are looking for proactive Service Desk Administrators to join our team.

In this tole you will be part of a dynamic and fast paced team providing a central point of contact for our clients, engineers and sub-contractors. Your main duties will be to keep our in house and client systems up to date. Liaise with client, engineers and subcontractors to ensure we receive quotes in a good timely manner. Dealing with incoming calls and emails quickly and efficiently to ensure the highest quality of standards are kept.

A successful candidate should be able to demonstrate strong attention to detail along with the ability to discover potential risks.

Key Responsibilities:

• Log, prepare and issue client quotations accurately, ensuring timely turnaround.
• Coordinate quotation requests with engineers and approved subcontractors, gathering all required information and costs.
• Monitor and follow up on outstanding quotations to ensure deadlines and client expectations are met.
• Raise purchase orders and maintain accurate records across internal systems and client portals.
• Handle incoming calls, emails and customer enquiries professionally, resolving queries or escalating where appropriate.
• Maintain accurate records of client communications, quotations and actions taken.
• Build positive client relationships by providing a responsive and professional service.
• Support the wider team in meeting service level agreements (SLAs) and delivering a high standard of service.

Hour of Work:

Monday – Friday, rotating shifts between 8am – 4:30pm, 9:30am – 6pm.

Essential Skills & Qualifications:

• Previous administration experience is highly desirable.
• Strong organisational skills and attention to detail.
• Confident and professional communication skills.
• Ability to prioritise and manage multiple tasks.
• Flexible, adaptable and able to work in a fast-paced environment.
• Positive, can-do attitude with a team-focused approach.

What We Offer:

• Enhanced Family-Friendly Benefits
• Fertility Treatment Leave
• Pension scheme with Scottish Widows
• Salary Sacrifice Car Scheme
• Death in Service Cover
• Employee Referral Scheme
• Employee & Family 360 Wellbeing Support
• Employee of the Month Recognition Scheme
• Career development and internal mobility across the Mecsia Group

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