On-Site ITIL Service Desk Analyst – Manchester

EXL in Manchester is seeking a Service Desk Analyst to provide high-quality IT support to users, stakeholders and suppliers on-site. You will manage tickets in Remedy and ServiceNow, troubleshoot issues and coordinate with suppliers to ensure incident resolution.

The role requires strong IT literacy across Windows OS and Office 365, excellent written communication, and the ability to work under pressure in a fast-paced environment.

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