Client Services Analyst — Banking Ops & Client Experience

The Bank of London is seeking a client services professional to support day-to-day delivery across channels, manage cases end-to-end, and maintain escalation paths to ensure high-quality service for UK clients.

You will build playbooks, monitor performance, and collaborate with KYC/Compliance and product teams to embed robust controls and a strong client-centric culture while adapting to a fast-paced banking environment.

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