IT Support Technician

Join a well-established organisation as an IT Support Technician, providing 1st and 2nd line support within a busy and collaborative IT team. This is a fantastic opportunity to work across a modern technology environment, supporting users, devices and business-critical systems.

This role is based on site in Norwich, and may include occasional travel to other sites.

Key Responsibilities

• Provide 1st and 2nd line IT support to end users.
• Diagnose and resolve hardware, software and system issues.
• Set up, configure and maintain laptops, desktops and mobile devices.
• Manage user accounts and access permissions.
• Support Microsoft 365 applications and services.
• Assist with software installations, upgrades and system updates.
• Provision equipment for new starters and support user offboarding.
• Maintain accurate IT asset records and documentation.
• Liaise with third-party suppliers where required.
• Escalate major incidents and security concerns appropriately.

Experience Required

• Previous experience in an IT Support, Service Desk or IT Technician role.
• Strong troubleshooting and problem-solving skills.
• Experience supporting Microsoft Windows environments.
• Knowledge of Active Directory and/or Entra ID.
• Experience supporting Microsoft 365.
• Experience deploying and configuring end-user devices.
• Knowledge of iOS and Android device support.
• Experience using helpdesk or ticketing systems.
• Full UK driving licence.

Benefits

• Annual bonus scheme.
• 25 Days + Bank Holidays
• Employee discounts and reward programmes.
• Health and wellbeing initiatives.
• Ongoing training and development opportunities.
• Supportive and collaborative working environment.
• Long-term career progression opportunities.

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